Our Return, Refund
& Exchange Policy
We want you to be satisfied with your order! We use the best quality materials available, and pay close attention to measurements and detail. But if for some reason, you’re not happy with part or all of your order, we will gladly exchange or refund your clean, unused item(s) within 30 days of our ship date.
Be sure to email us before shipping back any items to be refunded or exchanged. If products are damaged, used and/or dirty, a refund or exchange cannot be issued, and item will be shipped back at buyer's expense.
Please note: Every item is made custom for each order. Because of this, there is a 15% charge on all returns and exchanges. Each return or exchange will then be put up on our Bargain Bin page for 15% off. To avoid returns/exchanges, please ask any questions you have, before placing your order.
If we’ve made a mistake on your order (size, color, ect.), there will be no 15% return fee, and we will pay shipping both ways. Otherwise the buyer is responsible for all shipping charges.
Thank you for your understanding and business!
"The thief comes not, but to kill and to steal and to destroy. I have come that they may have life, and that they may have it more abundantly."
Sunset Halters is not responsible for misuse of products.